FRIDGE CARE · REPAIR ADVICE
Fridge not cooling? Start here.
What to note before requesting a repair, and why a gas refill is not an automatic answer.
Notice which compartment is affected
Is the freezer still freezing while the fridge feels warm, or are both sections losing temperature? This distinction helps a technician understand the pattern. Note when you first noticed the problem, whether it is intermittent and whether you hear unusual clicking or constant running.
Protect your food first
Keep door opening to a minimum and arrange suitable alternative cold storage for food that needs it. A repair appointment should not be your food-safety plan. If you are unsure whether food is safe, seek appropriate food-safety guidance rather than judging by smell alone.
Avoid the gas-refill assumption
Cooling problems can involve airflow, defrost components, sensors, controls or the sealed refrigeration circuit. A refrigerant problem needs its cause assessed. Adding refrigerant without understanding the fault may leave the original problem unresolved.
Make the booking useful
Send the brand and model, the affected compartment, the time the problem started and a short video of any unusual noise. Mention any recent move or interruption to the power supply as context, not as a confirmed cause. Do not scrape ice with sharp tools or remove covers.
What happens next?
An assessment identifies the likely repair scope, required parts and quote. Ask about call-out arrangements and component availability before the visit. Whether a repair can be finished in one appointment depends on the fault and parts required.
Keep it safe.
These guides help you describe a fault and prepare a booking. For model-specific care, use the manufacturer’s manual. Leave internal electrical, mechanical and refrigeration work to an appropriate technician.